What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my custom formatting on my notification emails being lost?

    Asked by MWEgraphics on August 10, 2015 at 03:16 PM

    I have taken the time to create custom layouts to my email notifications using tables with fonts, styles and sizes. When I get the notification all the font formatting is lost. Why is this? How do I keep it?

    Emails email notifications font create layouts
  • Profile Image
    JotForm Support

    Answered by jonathan on August 10, 2015 at 04:56 PM

    Can you also check if perhaps your email reader is treating the email message as "regular" text only. It is possible that your email client (reader) was set to open the messages on "Text-Only" format. 

    This will make the rich-text formatted email message to be opened without the font styles, sizes and any formatting on it.

    I already checked your form http://www.jotform.us/form/51746232308149 and I can see the Notifier on it to be customized and using formatted styles and fonts.

     

    I made a cloned version of your form, and made a test submission to check the resulting email.

    On my email, the formatting styles appears as it was in the Notification template

     

     

    So the transformation could only be happening on your email reader.

    Hope this help. Please let us know if issue still remains.

    Thanks.