What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving my form submissions by email

    Asked by ALBismarck on August 10, 2015 at 03:46 PM


    I am not getting my form submissions after someone fills out a form. They are not going to my Junk Mail folder either.

    Can you help??

    Page URL:

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    JotForm Support

    Answered by Mike on August 10, 2015 at 06:00 PM

    The issue is related to the Sender E-mail set to the @yahoo.com email address. Yahoo no longer allowing emails sent as from "@yahoo.com" addresses that aren't sent through Yahoo servers (see this article).

    In order to fix this, please switch the Sender E-mail option. For example, you can use one of our recommended senders.

    Please feel free to contact us if you need any further assistance.