Corrupt document upload?

  • orymca
    Asked on August 10, 2015 at 4:38 PM

    We have created a marketing request form. We just had a submission come with an attempted document attachment. When we try to open the document, we get a weird error message (see attached).

    Could you please help me understand what happened here?

    Thanks,
    Ginger

    Jotform Thread 634404 Screenshot
  • David JotForm Support Manager
    Replied on August 10, 2015 at 8:14 PM

    I just did a test submission, and it went through successfully. Seems like that PDF file was corrupted, that's why it shows the error even though it was successfully uploaded.