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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions page: rich-text responses are badly rendered

    Asked by beefandy on August 10, 2015 at 08:45 PM

    Hi, I seem to be having issues with the text area editor 'rich text' feature.

    Basically, I need users to be able to send in articles/news stories.

    I have had a few complain that it doesn't seem very user friendly, some have requested a preview feature perhaps, so they can see what they have put together.

    The main problem I find, is that hyperlinks never seem to come through correctly at my end when they submit the story. Sometimes it is all linked, or I will have some kind of link code. Other times it seems to give the wrong link and its a jotform type link.

    Perhaps I could use a different Jotform plugin?

    Just wondering if you guys have any ideas on this?

    Thanks!

    Andrew

    Page URL:
    http://www.release-news.com/business/silver-package-14-pay-submit-stor<br/>y-here

    JotForm problem preview different
  • Profile Image
    JotForm Support

    Answered by Boris on August 11, 2015 at 01:47 AM

    I have logged into your account, Andrew, and I believe that I see the issue that you are describing.

    On the Submissions page only, we seem to not be able to properly render your submitted text:

    I have checked the entered data by going to Edit submissions (I had cancelled, no edits have been made), and it appears correctly there:

    I have also used the Get PDF function on the submissions page, and the downloaded PDF files have a very nice formatting:

    The issue seems to be limited to the submissions page only, and displays great on exported submissions, and exported PDF. I have raised this issue to our developers, and we will let you know through this thread if we have any news regarding this issue.

    As a workaround until this is resolved, I would advise you to use the PDF of your submissions. You can download them from the submissions page, or you can include them as attachments in your Email Notifications. Thank you.

  • Profile Image

    Answered by beefandy on August 11, 2015 at 11:42 AM

    OK, thanks for pointing that out, and also the quick response. Will check those solutions you suggested

     

    Thanks!

  • Profile Image
    JotForm Support

    Answered by alp_deniz on August 15, 2015 at 01:24 AM

    Hello,

    We have also improved link handling in text-areas so that values should be rendered correctly.

    Thank you very much