Can we get writes access to our submission images?

  • lucindaroberts
    Asked on August 10, 2015 at 9:03 PM

    Hi! 
    We've had an issue where the images taken on the iPad being help upside down/landscape and when we load the image from the server using simple code =image() in google sheets. The images are incorrect orientation. 

    Could we get write access to fix these images and reupload to the server? 

    This is an issue for a paid client project. Not personal use data. 

    Or do you have another solution? 

    Thank you,

     

    Jotform Thread 634604 Screenshot
  • Charlie
    Replied on August 11, 2015 at 2:54 AM

    Hi,

    You can download all the images then edit their orientation, after that, you can re-upload them by editing the submission.

    1. First, navigate to the Submissions page, scroll down and you'll see the "Download All Uploads".

    Can we get writes access to our submission images? Image 1 Screenshot 30

     

    2. After that, in your submissions page, you can click "Edit" mode. Here you can re-upload the edited image. Make sure to click submit for the changes to apply.

    Can we get writes access to our submission images? Image 2 Screenshot 41

     

    Do let us know if that helps.