What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can we get writes access to our submission images?

    Asked by lucindaroberts on August 10, 2015 at 09:03 PM

    We've had an issue where the images taken on the iPad being help upside down/landscape and when we load the image from the server using simple code =image() in google sheets. The images are incorrect orientation. 

    Could we get write access to fix these images and reupload to the server? 

    This is an issue for a paid client project. Not personal use data. 

    Or do you have another solution? 

    Thank you,


  • Profile Image
    JotForm Support

    Answered by Charlie on August 11, 2015 at 02:54 AM


    You can download all the images then edit their orientation, after that, you can re-upload them by editing the submission.

    1. First, navigate to the Submissions page, scroll down and you'll see the "Download All Uploads".


    2. After that, in your submissions page, you can click "Edit" mode. Here you can re-upload the edited image. Make sure to click submit for the changes to apply.


    Do let us know if that helps.