What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Não consigo acessar minha conta

    Asked by José do Carmo on December 19, 2011 at 06:22 AM

    Bom dia!

    Estou tentando acessar minha conta no JOTFORM.COM mas não estou conseguindo.

    Ao informar meu login e senha, surge na tela uma mensagem dizenque que os termos de uso foram violados.

    Porém tudo o que eu fiz foi criar um formúlário que estou utilizando e também outros que fiz para testes, mas que foram deletados.


    Obrigado pela atenção.

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    JotForm Support

    Answered by idarktech on December 19, 2011 at 06:30 AM


    Sorry about that. I have now unsuspended your account and white listed your forms, so you can now login normally.

    Your account was autosuspended by our system due to some of your forms contains field thatis possible for phishing. Upon further checking, we found nothing offensive about your forms, so we have lifted the suspension imposed on your JotForm account. Your forms should now be back online and work normally as expected.

    We apologize for the inconvenience. Please let us know if you need further assistance.

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    Answered by AtacanC on January 11, 2012 at 04:40 PM

    I've unsuspended your account again. Because of two forms , Login and Me de um Titulo, your account was autosuspended again. Can you please delete the said forms? 

    Thanks for your cooperation.

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    Answered by Italo  on June 28, 2017 at 01:26 PM

    minhas contas estao inacessiveis. auto suspendidas sem nenhum motivo pois ainda estou cosntruindo meus formualários. uma pena.
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    JotForm Support

    Answered by BJoanna on June 28, 2017 at 03:14 PM


    I have moved your question to separate thread and we will provide you an answer there shortly.