What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Integration disconnection

    Asked by UMIMarketing on August 11, 2015 at 02:52 AM

    Hi we've experienced a disconnection from our integration link between Jotform and Google Sheets. In this example a person visits our website, fills out the form which in turn automatically submits us an email and populates a Google Sheets document with the same information as collected by Jotform database.

    However, in at least three recent forms we've seen emails come through from customers and on Jotform's own database, but not on our Google Sheets document.

    Is there any issues outstanding with integrations as yet?

    I have disconnected and reconnected integrations with Google Sheets, but have still seen the same problem arise.




    Page URL:

  • Profile Image

    Answered by Sammy on August 11, 2015 at 05:14 AM

    Hello Joshua,

    Sorry for the inconveniences, this issue has already been reported to our developers as a high priority, we will update you once it has been resolved.