What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form is not working on iPhone

    Asked by DiogoDalPra on August 11, 2015 at 10:55 AM

    Criei um formulário de pedidos OnLine, porém verifiquei que nos aparelhos IPHONE só é possível preencher os campos de informações, e na lista dos itens, que devem ser marcados e escolher a quantidade, no IPHONE quando se toca na tela para marcar, ele corre para o início do formulário e não marca o item selecionado. Fiz o teste em 2 aparelhos diferentes e o erro acontece em ambos. Podem me ajudar?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on August 11, 2015 at 01:24 PM

    If I understood you correctly when you select option from dropdown field on one of your products, your form jumps to the top and that number you selected is not shown.

    I have tested your form on Samsung Galaxy S4 and on iPhone 5 simulator and I could not reproduce mentioned issue. Form did not jump to the top and I was able to select number form dropdown field.

    Can you please tell us which specific devices are you using? Did you maybe embedded your form to the website? If so please provide us URL of your website so that we can test your form there. 

    Looking forward to your reply.