What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to cancel reoccuring payments.

    Asked by Yardraveent on December 19, 2011 at 10:53 AM

    for sometime now, a client of mine keeps sending monies to my paypal account, come to findout it was from jotforms. how do i cancel these automated payments?

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    JotForm Support

    Answered by Mike_T on December 19, 2011 at 04:39 PM

    Thank you for contacting us.

    Could you please clarify your inquiry a little bit? If you have a receipt example or any additional information it would be much appreciated.

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    Answered by Yardraveent on December 19, 2011 at 07:10 PM
    A client paid for a service a long-time ago, but i noticed they kept
    sending money, they must have accidentally select the weekly subscription
    option from whem i built the form months ago, however i don't use that
    form anymore, however i keep receiving money from them every monday
    morning. Today i disabled the form for the first time, hoping next
    week Monday all transactions will end.
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    JotForm Support

    Answered by Mike_T on December 19, 2011 at 08:24 PM

    Thank you for provided information.

    You will have to cancel the subscription manually. Please take a look at the following article about subscription cancellation:


    Please feel free to contact us if you need any further assistance.