- YardraveentAsked on December 19, 2011 at 10:53 AM
for sometime now, a client of mine keeps sending monies to my paypal account, come to findout it was from jotforms. how do i cancel these automated payments?
- JotForm SupportMike_TAnswered on December 19, 2011 at 04:39 PM
Thank you for contacting us.
Could you please clarify your inquiry a little bit? If you have a receipt example or any additional information it would be much appreciated.
- YardraveentAnswered on December 19, 2011 at 07:10 PMA client paid for a service a long-time ago, but i noticed they kept
sending money, they must have accidentally select the weekly subscription
option from whem i built the form months ago, however i don't use that
form anymore, however i keep receiving money from them every monday
morning. Today i disabled the form for the first time, hoping next
week Monday all transactions will end.
- JotForm SupportMike_TAnswered on December 19, 2011 at 08:24 PM
Thank you for provided information.
You will have to cancel the subscription manually. Please take a look at the following article about subscription cancellation:
Please feel free to contact us if you need any further assistance.