What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Empty matrix fields with textbox or dropdown or numeric input types are not hidden in submissions view and in PDF submission

    Asked by SFGH on August 11, 2015 at 12:20 PM

    When someone submits a form to us, many unfilled boxes show up when turned into a pdf.

     

    How do we hide these boxes in the form submission?

    Page URL:
    http://form.jotform.us/form/51616176481154?

    Screenshot
    and how boxes a
  • Profile Image
    JotForm Support

    Answered by Kiran on August 11, 2015 at 02:46 PM

    Generally, the option Auto Hide Empty Fields in submissions view should hide the fields that are not filled in. However, it seems that the issue is existing with matrix fields on certain input types. I am able to replicate the issue that you are experiencing with your JotForm.

    I'm forwarding the issue to our backend team to take a look. You'll be posted through this thread once we have any update on the issue.

    Thank you!

     

  • Profile Image
    JotForm Support

    Answered by alp_deniz on August 12, 2015 at 01:01 AM

    Hello,

    This is now fixed. Thank you very much for pointing this out.

    Kind regards