What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The Jotforms analytics beta version not working

    Asked by PearsonUK-forms on August 11, 2015 at 12:31 PM

    Hello Support,

    The Jotforms analytics beta version not working on our account. This was working few months back. Could you resolve this please.

    Regards,

    Mohan

    analytics hello months resolve
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    JotForm Support Manager

    Answered by Jeanette on August 11, 2015 at 02:32 PM

    I've reported this to our developers. You should hear an update here.

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    Answered by PearsonUK-forms on August 12, 2015 at 07:10 AM

    I haven't heard from your team yet, please let us know Jotform form analtics beta is working or it is a dummy tool. Are we recommended to use this yet?

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    JotForm Support

    Answered by Charlie on August 12, 2015 at 09:36 AM

    Apologies for the inconvenience.

    The Form Analytics was working properly, but it seems like there's a problem on it right now. My manager has already reported this bug to one of our developers and I see that someone is already assigned on it. We will update you on this thread when the problem has been resolved.

    Thank you for understanding.

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    Answered by Egodwin1 on August 17, 2015 at 11:00 AM

    Mine isn't working either

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    JotForm Support

    Answered by Charlie on August 17, 2015 at 12:19 PM

    @Egodwin1

    Hi, the problem seems to be not yet resolved. To better assist you, please do open a separate thread for your concern. That would help us escalate your concern to our developers and update you properly.

    Thank you.

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    Answered by cettox on August 19, 2015 at 04:02 AM

    Hi, there was a problem that we were working about analytics backend. It is now fixed. Can you please check analytics and confirm that it is working again? Thanks.

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    Answered by PearsonUK-forms on August 20, 2015 at 10:25 AM

    Thank you very much for resolving this for us.

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    JotForm Support

    Answered by Charlie on August 20, 2015 at 11:38 AM

    Thank you for the confirmation. Glad to hear that everything is working fine in your end now.

    Should you need any assistance again, please do not hesitate to open a new thread here in the forum.

    Thank you.