What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What does it mean to have an incomplete form submission?

    Asked by Camppinehill on August 11, 2015 at 12:34 PM

    When i have an incomplete form submission, does that mean someone tried to send the form without paying or does it mean that they have paid and their payment is pending?  If I select to complete form submission, how does that impact my receipt of their payment?

    incomplete form mean pending select and
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    JotForm Support

    Answered by Mike_G on August 11, 2015 at 02:35 PM

    Since each submission on a Paypal-integrated form is initially considered an Incomplete Payment entry, An IPN(Instant Payment Notification) message is used by JotForm to determine whether a submission's payment is successful or not. If successful, the submission is marked as completed and the post submission actions are then performed, like sending notifications and autoresponders and/or sending the submission data to WebHook URLs (if there is any). If the payment is not successful, the submission remains Incomplete.

    You can check this out: 

    How-to-View-Incomplete-Payments

    Paypal-Incomplete-Payments-FAQ

    I hope this helps. Let us know if you need any further assistance. Thank you.