What does it mean to have an incomplete form submission?

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    Camppinehill
    Asked on August 11, 2015 at 12:34 PM

    When i have an incomplete form submission, does that mean someone tried to send the form without paying or does it mean that they have paid and their payment is pending?  If I select to complete form submission, how does that impact my receipt of their payment?

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    Mike_G
    Answered on August 11, 2015 at 02:35 PM

    Since each submission on a Paypal-integrated form is initially considered an Incomplete Payment entry, An IPN(Instant Payment Notification) message is used by JotForm to determine whether a submission's payment is successful or not. If successful, the submission is marked as completed and the post submission actions are then performed, like sending notifications and autoresponders and/or sending the submission data to WebHook URLs (if there is any). If the payment is not successful, the submission remains Incomplete.

    You can check this out: 

    How-to-View-Incomplete-Payments

    Paypal-Incomplete-Payments-FAQ

    I hope this helps. Let us know if you need any further assistance. Thank you.