What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not loading correctly

    Asked by SHBAOU_RandA on August 11, 2015 at 12:47 PM

    Not sure why, but every few days my page does not load correctly.

    Page URL:

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    JotForm Support


    Answered by BJoanna on August 11, 2015 at 02:35 PM

    You provided link of submission, but you probably wanted to provide us link of your form: https://www.jotform.com/51936895369172

    I have tested your form and it is loading correctly on my end. 

    Did you maybe embedded your form to website? If so, please provide us URL or your website.

    Maybe your network connection was slow and because of that your form was not load correctly.

    I can suggest you to clear your form cache and browser cache. You can also try with different browser.


    Let us know if you need further assistance.  

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    Answered by SHBAOU_RandA on August 11, 2015 at 02:58 PM

    Correction, when I view my submissions, http://www.jotform.com/submissions/51936895369172, the page does not load properly. All the test is to the left of the page and when I scroll down the page it is mostly a grey page.


    I cleared the form and browser cache without success.

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    JotForm Support

    Answered by BJoanna on August 11, 2015 at 04:13 PM

    I have login to your account and checked submissions page and it is loading correctly. 

    Did you try with different browser? Can you also provide us a screenshot how do you see submission page on your end?  


    Looking forward to your reply.