What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Incomplete payments from PayPal form

    Asked by tlclocketprogram on August 11, 2015 at 02:11 PM
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    Answered by AaronSiciliano on August 11, 2015 at 02:20 PM

    You have created a support ticket with us but I do not have any information as to what problem you are having. Could you please respond back and elaborate as to what your problem is.

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    Answered by tlclocketprogram on August 11, 2015 at 02:23 PM

    created a jotform and we are receiving submissions however payments are not being collected.

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    JotForm Support

    Answered by david on August 11, 2015 at 04:09 PM

    I checked your most recent form and it looks like you do indeed have several incomplete payments:

    http://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    Make sure you have the correct PayPal email address entered in the payment field settings and that your PayPal account can accept payments.  You may also need to enable IPN in your PayPal account:

    http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    If the people filling out your form are closing the PayPal window without completing the transaction, that will also show as an incomplete payment.

    If you have any further questions, let us know and we will be happy to help.