What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Switching to Private account

    Asked by mccullor on August 11, 2015 at 03:12 PM

    I currently have a sub account under someone else.  I'd like to create my own paid account using my work email but because that email address is associated with the sub-account I am unable to establish my own.  Please advise on how to proceed.

    Thank you!

    sub-account create paid account sub account
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    JotForm Support Manager

    Answered by Jeanette on August 11, 2015 at 05:57 PM

    Simply ask the main account owner to delete your account, then do login and go to the pricing page to upgrade it. You can also update the email address from the Account details page.

    Otherwise, by simply creating a new user with the email address of your preference and then upgrading it later on would be fine.