What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    If I never finished creating my encryption keys how do I get either a new one or finish creating my keys?

    Asked by dpskiteam on August 11, 2015 at 04:28 PM
    encryption creating
  • Profile Image
    JotForm Support

    Answered by Welvin on August 11, 2015 at 07:19 PM

    When you say, not finished, meaning, you closed the window that prompts you to download the key? If so, please try disabling the encryption in the form, reload the form builder and set it back to "Yes". Please try that and let us know how it goes.

    Thanks

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    JotForm Support

    Answered by steve on August 11, 2015 at 07:38 PM

    I don't believe this works. I just tried it. Escalating to our development team to create the ability to delete the old key, and create a new one.

    We're sorry for the inconvenience. For now please disable the encrypted forms option. You can see how to disable it with these settings.

    https://www.jotform.com/blog/162-Introducing-Encrypted-Forms-The-Ultimate-in-Online-Form-Security

    Thanks

  • Profile Image

    Answered by dpskiteam on August 11, 2015 at 07:44 PM
    I just disabled the encryption forms. Please advise me what to do when you
    have it figured out.
    Thanks
    ...
  • Profile Image
    JotForm Support

    Answered by alp_deniz on September 22, 2015 at 08:30 PM

    Hello,

    We have just allowed changing keys through the same encryption wizard. Please let us know if it works out for you.

    Thanks!