How to create an AutoResponder?

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    djpto
    Asked on August 11, 2015 at 04:40 PM

    HI we added the email autoresponder and filled out the form and an email was not received.  we want them to get a copy of their submissions, not just a confirmation the form was submitted.

     

    Thanks!

  • Profile Image
    jonathan
    Answered on August 11, 2015 at 07:40 PM

    The Autoresponder E-mail message should contains the submission data as well.

    I checked your jotform http://www.jotform.us/form/52077905383157 and I see no issue with the Autoresponder Email on the form. The email message that form respondents received contains the submission data in the message.

    Please do take note that your form is a Payment form. 

    The auto email will only be sent if the form respondent successfully completed the payments.

    If you still want to receive emails even for incomplete submission payments, follow this user guide on how to set it up.

    http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail

     

    Hope this help. Let us know if issue persist.

    Thanks.