What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to create an AutoResponder?

    Asked by djpto on August 11, 2015 at 04:40 PM

    HI we added the email autoresponder and filled out the form and an email was not received.  we want them to get a copy of their submissions, not just a confirmation the form was submitted.

     

    Thanks!

    auto email auto responder
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    JotForm Support

    Answered by jonathan on August 11, 2015 at 07:40 PM

    The Autoresponder E-mail message should contains the submission data as well.

    I checked your jotform http://www.jotform.us/form/52077905383157 and I see no issue with the Autoresponder Email on the form. The email message that form respondents received contains the submission data in the message.

    Please do take note that your form is a Payment form. 

    The auto email will only be sent if the form respondent successfully completed the payments.

    If you still want to receive emails even for incomplete submission payments, follow this user guide on how to set it up.

    http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail

     

    Hope this help. Let us know if issue persist.

    Thanks.