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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    No radio button selections showing when customers print their order form

    Asked by housesignsaustralia on December 19, 2011 at 04:39 PM

    Hi there

    I am using jot forms for my website order pages.

    Customers fill out the order form making selections using radio buttons etc. When they hit the print form button on the bottom of the form these selections are not seen on the printed document.

    Could you please let me know how to make their selections display on their printed form.

    Thanks for this

    Cathy

    Page URL:
    http://www.housesignsaustralia.com.au/house-signs-australia-traditiona<br/>l-style.html

    order form print print form radio buttons
  • Profile Image
    JotForm Support

    Answered by Mike_T on December 19, 2011 at 05:43 PM

    Hello Cathy,

    Thank you for contacting us.

    Is there any specific steps to reproduce the problem? I can see the selections on the printed document. Here is a screenshot from Google Chrome browser.

    Please let us know if you need any further assistance.

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    Answered by housesignsaustralia on December 19, 2011 at 06:57 PM
    Hi Mike
    I have completed another form and printed it out prior to submitting it.
    All the order information can be seen on the printed form but the dots
    showing the selections made by the purchaser do not show on the printed
    form.
    Not sure what is happening here.
    I am using Internet Explorer 7 when testing the print function.
    Thanks for this
    Cathy
  • Profile Image

    Answered by housesignsaustralia on December 19, 2011 at 07:05 PM

    Hi Mike

    I have tested the print function using Mozilla Firefox and everything shows up on the printed form using this browser but definitely not Internet Explorer 7.

    Thanks

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    JotForm Support

    Answered by Mike_T on December 19, 2011 at 07:59 PM

    I have printed your form to the XPS file using remote machine with the Internet Explorer 7, and still see all the selections:

    Could you please try to reproduce the problem on any other computer with the Internet Explorer 7?

    Thank you for cooperation.

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    Answered by housesignsaustralia on December 19, 2011 at 09:03 PM
    Hi Mike
    Are you actually printing out a physical form?
    I have tested this on another computer with IE7 with the same result - no
    selections shown on printout.
    Thanks for this
    Cathy
  • Profile Image
    JotForm Support

    Answered by abajan on December 20, 2011 at 06:37 AM

    Hi again Cathy!

    Unfortunately, a search I performed on our forum suggests that our developers have not found any solutions to this issue as yet. We'll keep you updated of any changes.

  • Profile Image

    Answered by nwgaresa on September 21, 2016 at 02:25 PM

    It's been almost 5 years now. Any solutions to this issue? We have users printing the completed forms befo

    re they submit them and none of the radio button fields show the selected values.