What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What does 'secure SSL submissions' mean?

    Asked by sunmedpr on August 11, 2015 at 08:35 PM

    9 out of 10 SSL submissions have been used - what are these 9 SSL submissions?

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    JotForm Support

    Answered by Kiran on August 12, 2015 at 03:23 AM

    It seems that you have shared one of your JotForms by enabling SSL option in the Form Embed wizard.

    The option Secure form enables the form to receive your submissions by establishing secure connections between the client and JotForm servers. These communications are encrypted to prevent snooping by a 3rd party. SSL submissions are limited to 10 for Free accounts. If the SSL submission count limit has reached, the account shall be disabled. If you want to receive more SSL submissions on your account, you'll need to upgrade your account to a paid subscription. Or you may disable the Secure Form option on your JotForm and re-embed/share the form again so that you'll be able to continue to receive normal submissions.

    Hope this information helps!

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    Answered by sunmedpr on August 13, 2015 at 08:36 PM

    Is there a way to disable the SSL forms? I checked the form I created however the button is not ticked - how are my customers allowed to submit SSL forms?

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    JotForm Support

    Answered by Charlie on August 14, 2015 at 02:14 AM

    Hi,

    Unticking the "secure form" check box in the embed form options will not disable the forms that uses SSL. Your other forms perhaps are using SSL?

    SSL submissions are those completed using an SSL enabled form URL. Here's a guide about SSL: https://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions.

    If you have embedded your forms to a website, check the code if it's using https:// or https://secure. Remove it and embed the non-SSL enabled embed code. Also, make sure that the form URLs that you are using are not SSL enabled.

    For now, I have adjusted your SSL counter from 12 to 9 so that you can continue using your forms, but please do take note that we can only do this once. When you reached any of the submission limits and you want to continue using your forms, you'll either need to upgrade to a higher plan OR wait for the submission counters to reset which happens every 1st day of the month.

    I hope that helps.

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    Answered by sunmedpr on August 14, 2015 at 02:42 AM

    Hi Charlie,

    This is the code that I embedded on to our website: <script type="text/javascript" src="//form.jotform.me/jsform/52162129931452"></script>

    There's no https or ://secure in that code. Please advise.

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    JotForm Support

    Answered by Charlie on August 14, 2015 at 04:08 AM

    May I know if you have shared the Form URL or embed code to a different platform other than your website? A chat, email, Facebook or others perhaps? You could also share us the website link so that we can check it further.

    I've already adjusted the SSL counter, and you can continue using your forms, however, if you are sure that you have not used an SSL, and there's a possibility that you'll be receiving one again, then you can try adding the Get Referrer widget. We can locate to where the user came from when he submitted the form that has SSL.

    You can also follow this guide: https://www.jotform.com/help/234-How-to-Catch-User-s-Browser-Info. We will want to fetch the browser info so that we can check if this is something related to a device or browser instead.

    We'll wait for your response.

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    Answered by sunmedpr on August 21, 2015 at 11:42 AM

    Hi Charlie, appreciate your assistance in adjusting the SSL counter for my account. I need another favor from you to maintain our currently active form just over the weekend until I can purchase a paid package come Monday 24 August. 

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    JotForm Support

    Answered by Charlie on August 21, 2015 at 01:09 PM

    Hi,

    Your forms will remain active as long as you won't receive SSL submissions and will use the non-SSL links of your form to submit. I see from the original adjustment I made, the SSL counter remains 9. 

    The system automatically monitors the submission limits of your account, so it would be hard to maintain your forms active when a limit has reached again. Since August 14 to August 21, it seems like you're not receiving SSL submissions. 

    Thank you.