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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    when i try to change to https:// and my background images is gone on designer mode

    Asked by eldare1 on August 11, 2015 at 09:10 PM

    when i try to change to https:// and my background images is gone on designer mode, and same results on facebook and preview page.

    I wonder if there is a live example that someone used an external image and embed it on facebook.

    do you have another ideas to make it work? or maybe any chance the support team can test it the integration with external background and facebook?

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    Answered by remaxmychoice on August 12, 2015 at 02:08 AM

    Thanks, I will wait for your answer.

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    JotForm Support

    (Private)

    Answered by ashwin_d on August 12, 2015 at 05:01 AM

    Hello eldare1,

    With which form you are having this issue with. I did test your last edited form by changing the form/page background image to https and did not find any issue with that. It does display the images correctly. Please check the screenshot below:

     

    I would suggest you to please test your form again and get back to us if the issue persists. Please test your form with its direct SSL URL and see if the images are being displayed correctly. Your form's direct SSL URL:  https://secure.jotform.me/form/52191549996471

    We will wait for your response.

    Thank you!

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    Answered by remaxmychoice on August 12, 2015 at 05:54 AM

    hi ashwin_d,

    no its not the form I mean, you can see the old thread I opened about this.

    this is the old thread:

    https://www.jotform.com/answers/633615-Facebook-embed-problem

     

    ashwin the problem is with the form that have external background

     

    --

    I have problem when I try to publish my form in facebook.

    when I design the form on jotform designer its look like this:

    jotform-designer

     

    and after I publish it on facebook its look like this:

    facebook

    --

     

    this is the form I am trying to work with:

    http://form.jotform.me/form/52211881946458

     

    no solution yet..

     

     

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    Answered by Sammy on August 12, 2015 at 08:48 AM

    You can download the image the upload it to jotform, this will allow you to link to it using the HTTPS URL,

    use this link to upload the image the copy the URL and replace it in your CSS where you have specified the image background

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    Answered by remaxmychoice on August 12, 2015 at 11:53 AM

    Problem solved !!

    http://s1.postimg.org/mwab4hgz3/3213.jpg

    Thank sammy! the problem was the url I used to set the background

    the new url that works:

    'https://cms.jotform.com/uploads/image_upload/image_upload/remaxmychoice/34317_izp9ox.jpg'

    any idea how can I center the image on the facebook tab?

     

    thanks to all jotform support that help to solved this problem!

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    JotForm Support

    Answered by ashwin_d on August 12, 2015 at 01:05 PM

    Hello remaxmychoice,

    On behalf of my colleague, you are welcome.

    As we cannot answer multiple questions in one thread, I have moved your latest question to a new thread and you will be answered here:  http://www.jotform.com/answers/636532 

    Thank you!