What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Need to start over on my encrypted form, please remove my keys!

    Asked by Bob Cibulskis on August 12, 2015 at 02:20 AM

    Need to start over on my encrypted form, please remove my keys!


    This is a re-post of a comment on Encrypted Forms and How to Use Them

    encrypted form
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    JotForm Support

    Answered by Welvin on August 12, 2015 at 05:35 AM

    Hi Bob,

    Unfortunately, there's no way we can control your key. After you download it, you have to store the key on your computer drive. Use it to decrypt the form submissions.

    Lastly, you should be able to edit your form even if the encryption is enabled. Did you perhaps, lose your key?