I am trying to downgrade my account

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    michelle226
    Asked on August 12, 2015 at 04:25 AM
  • Profile Image
    beril
    Answered on August 12, 2015 at 06:58 AM

    Hi, 

    Case 1: If you want to downgrade your account to "premium", you can do it by following these instructions:

     

     a) Go to the Billing Section in My Account

    b) Click on the " premium " to downgrade then click " Switch Plan "as explained.

     

     

    Case 2: If you want to downgrade your account back to "free", you can do it by following these instructions:

     

    a) Go to the Billing Section in My Account

    b) Click on the " Free Plan " to downgrade then click " Cancel Subscription " as explained.

     

     Let us know if you need further assistance with the feature.

  • Profile Image
    michelle226
    Answered on August 12, 2015 at 07:30 AM
    Dear Jotform,
    I am aware of HOW to downgrade, but the system will not allow me. (see
    below)
    Kind Regards,
    Michelle Coetzee
    Lab Africa
    michelle@orbes.co.za
    Tel: +27 11 011 9072
    Www.labafrica.co.za

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  • Profile Image
    aytekin
    Answered on August 12, 2015 at 08:57 AM

    Unfortunately, the attachment you sent is not visible on our end. Feel free to post it here:

    https://www.jotform.com/answers/636064-I-am-trying-to-downgrade-my-account#2

     

    I tried to downgrade your account as well, and I also had trouble downgrading. Even though it said the account is downgraded, when I refreshed the billing page, I see that you are still on the same plan. 

    So, I manually cancelled your subscription. You will not be charged again. If your intention was to switch to the Premium plan, you will need to re-upgrade your account. 

     

    I also created a bug report and send it to one of our developers. We will look into this.