What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I want to cancel my subscription... how?

    Asked by Numenor4u on August 12, 2015 at 04:26 AM

    I want get back to the free plan again!
    I need it next year again.

    When i try to do it in the billing option. There comes a window, where i can put some text inside, to let you know why... but then the process stops



  • Profile Image
    JotForm Founder

    Answered by aytekin on August 12, 2015 at 04:49 AM

    Sorry about the problem. I tried the steps and I also encountered the same problem. 




    It is getting stuck at the "Processing" step. 


    I have opened a bug ticket about this and assigned a developer to your case.

    We will also cancel your paypal subscription on our end. Or you can also cancel your subscription from PayPal as well. Simply find the latest payment you made to us and then click on Cancel Subscription button. 


  • Profile Image
    JotForm Founder

    Answered by aytekin on August 12, 2015 at 04:51 AM

    I just checked the paypal subscription and I can confirm that your paypal subscription is cancelled. So, you will not be charged again.

  • Profile Image

    Answered by Numenor4u on August 12, 2015 at 05:08 AM

    Thany for helping :-) nice service

  • Profile Image
    JotForm Support

    Answered by paulsimpson on August 12, 2015 at 08:43 AM

    This has now been fixed. Thank you for reporting this problem and apologies for any inconvenience it caused you.