What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can I not see the submitted PDF forms on my profile?

    Asked by KhulisaInnovationPod on August 12, 2015 at 04:57 AM

    Good day,

    I created 3 forms and then converted them into fillable PDF forms. I then emailed the fillable PDF questionnaires to the individuals who were going to complete the forms. I have been told that at least 6 forms have been submitted, but I cannot see these submissions. Please could you assist?


    Thank you.

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    JotForm Support

    Answered by Welvin on August 12, 2015 at 07:42 AM

    It's either a bug or an error to the user's end when submitting the fillable PDF. Please send the fillable PDF files to support@jotform.com so we can check that current version and test it to our end. 

    We can submit this to our developers if we can test your form and can't see the data in your form submissions list.

    So far, the fillable PDF's worked great when I download them from your account and test it.