What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to change payment method for subscription?

    Asked by luzboa on August 12, 2015 at 05:37 AM

    I want to change from Paypal to a credit card, but everytime I press change credit card it redirects me to paypal. Is it possible to pay without a paypal accounT?

    payment method method credit card change credit paypal account
  • Profile Image
    JotForm Support

    Answered by Welvin on August 12, 2015 at 08:04 AM

    There's no automatic process for changing payment method from Paypal to Credit Card. You will have to cancel the current subscription through Paypal and re-upgrade again using the credit card.

    Here's how to cancel your subscription through Paypal:

    https://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription

    To re-upgrade, simply access our pricing/upgrade page: https://www.jotform.com/pricing and choose the subscription. Please make sure to select "Credit/Debit Card" in the payment method:

    Thanks