Terms and Conditions Widget is not loading in Google Chrome

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    Asked on August 12, 2015 at 06:04 AM



    We can see on cellphone browsers but cannot see on labtop browers such as wedge or chrome.

    Please check and fix it.

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    Answered on August 12, 2015 at 08:33 AM

    I was able to see the widget in Google Chrome and MS Edge browser:


    Please do the following to check whether an error is causing it:

    a. In Google Chrome while viewing the form, press "F12" to open the developer window.

    b. In the developers window, find and click the "Console" tab

    c. In the console tab, errors are in red color. Please take a screenshot and post it here.

    I look forward to your reply.


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    Answered on August 12, 2015 at 09:38 AM

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    Answered on August 12, 2015 at 11:07 AM

    Please remove the current widget and add it again. If the issue persists, I will submit this thread to our widget team so they can further check this for you.


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    Answered on August 13, 2015 at 04:00 AM

    Thanks Welvin.

    I did as you advised. And in Edge, Explorer, Mozila now appeared,  but in Chrom in Win10 still can't see it. (ver. 44.0.2403.155 m)

    Please send this your widget team thanks! 

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    Answered on August 13, 2015 at 06:36 AM

    I wasn't able to replicate your issue as well. It shows fine in Google Chrome (same version as yours), Mozilla Firefox, and Internet Explorer 11.

    Thank you for sharing the screenshot. It seems that the widget is not being loaded properly based on the console log. You can try these troubleshooting steps:
    1. Clear your browser cache.
    2. Disabling the extensions in Chrome.
    3. Try wired connection if you're using wireless.
    4. Disable your antivirus and the firewall.
    5. Make sure Javascript is enabled in your browser.

    I will still forward this issue to our developers so that they can take a look at it. We'll let you know on this thread once an update is available.

    Thank you.

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    Answered on August 14, 2015 at 02:58 AM


    We're having trouble reproducing what you are currently experiencing. 

    Please open this link on Google Chrome on Widows 10 - http://widgets.jotform.io/termsConditions/min/scripts.min.js?67

    You should be able to see a bunch of code which is used to load and operate the Terms and Conditions widget. 

    Can you see the terms and conditions widget on this form? - http://form.jotformpro.com/form/43341185259961?

    Also - please try re-integrating the widget to see if that helps. 

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    Answered on October 20, 2015 at 04:31 PM

    I am having same issue.  I just tried http://form.jotformpro.com/form/43341185259961? and I cannot see the check box.  Same for on my form.  tried everything
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    Answered on October 20, 2015 at 07:21 PM


    I have moved your issue to a new thread. We believe that we would be able to assist our users better if they will be having a separate thread for each question that they have to avoid confusion with the answers. You may click this link to go to that thread. Thank you.