What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form has been disabled

    Asked by Doutorconserto on August 12, 2015 at 10:17 AM

    Can you guys help me? Real quick?

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    Answered by Boris on August 12, 2015 at 12:18 PM

    Sorry about that, it seems that your account has been erroneously suspended by our automatic Phishing Detector tool. I have re-enabled your account, and your forms should be active now.

    I believe that our Phishing Detector tool may have erroneously detected your forms due to Portuguese language being used on the form. Our tool is not yet updated to properly scan all foreign languages, so languages such as French or Portuguese may be wrongly detected.

    To avoid further suspensions, we highly recommend that you please create your forms in English, and then make your forms multilingual by translating them into your local language.

    I hope this helps. Please let us know if you need further assistance, or if your account gets suspended again before you make your changes, and we will be happy to reactivate it for you again. Thank you.