- kybrownAsked on December 19, 2011 at 09:43 PM
I'm very happy being a first time user of your product and it seems like I may have started using it right after you installed the must-have submission limit feature, but I have a slight issue.
I had a limit set on submissions for an event and for the last entry I authorized the submission before I realized that the submission was in there twice, once as paid and once as incomplete. Long story short, I deleted the incomplete submission and now have a spot open, but I don't know how to re-open the form. I accessed the form from our website and it allowed me to get to the Paypal page (I didn't proceed past that point) but under My Forms it no longer lists 13 of 14 submissions or an expiration date and I can't go back into Permissions to set the limit anymore.
If people can get to the Paypal page does that mean they can still make submissions? If so, will it stop after the next one? If I wanted to add to the amount of teams that can register, wouldn't the ability to re-enable the submission limit after hitting the max be a helpful option? Should I have steak or salad?
Thanks for the great program and our non-profit will be making use of it in the years to come! And we appreciate the pricing plan as it is low enough to justify paying for a whole year's worth and not buying it just for the months we need it.
- JotForm SupportNeilVicenteAnswered on December 20, 2011 at 12:11 AM
Sorry for any confusion caused, but the option to limit form submissions was disabled temporarily due to problems with the system. Our developers are working hard to figure out the root cause of the problems and will bring the feature back as soon as it is safe.
This is exactly the reason why you can't seem to "open" the form. Right now, your form is open for submission. It's just that the limiting feature is not available.
To make the long story short, yes, people can make submissions on your form.
We sincerely apologize for your inconvenience.