What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where did our forms go?

    Asked by kadee on August 12, 2015 at 11:26 AM

    We have an email saying "congrats!  you have upgraded..." and now our forms are missing.  Please help!

    upgraded and email congrats
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    Answered by kadee on August 12, 2015 at 11:29 AM

    even though I was LOGGED IN (and no forms showing up in the drop down action) - your support ticket shows my login name...the forms did not show.  When I attempted to show a tech person the issue, noticed that SOMEHOW I was no longer logged in.  After logging in AGAIN, now miraculously, the forms do show up.  Maybe some sort of Programming bug?  Anyway, forms are back.

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    JotForm Support

    Answered by Charlie on August 12, 2015 at 01:33 PM

    Apologies for the inconvenience.

    It might be related to a browser cache problem, clearing it should resolved the problem. But I'm glad that everything seems to be good in your account.

    If you needed our assistance again, please do not hesitate to contact us.

    Thanks.