What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is my account deactived?

    Asked by Jordan Mike  on August 12, 2015 at 11:34 AM

    Hello, I recently encountered a bug on my account JordaMike88, in which I could not create new forms, so I created a new one : John167, and I noticed the bug was not present there. When I got back to the old account (JordanMike88), the bug was not there any more and I could create forms again. The only reason why I created 2 accounts was to see if the bug is present on both. You can delete my second account John167, email : soapmactavish1646@yahoo.com because I won't use it, but please reactivate my old account JordanMike88, email : jordanmike88@yahoo.com


    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 12, 2015 at 01:39 PM

    Hello Jordan,

    Upon checking your account "JordanMike88" I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. I have activated your account now.

    We will surely help you delete your second account "John167". For security reasons we would request you to please sign in to John167 account and then send us the delete request, we will do the needful.

    Thank you!