What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have stopped receiving email notification of submissions, I did not alter anything, they just stopped

    Asked by captain28 on August 12, 2015 at 01:39 PM
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    JotForm Support

    Answered by david on August 12, 2015 at 03:48 PM


    I checked your form and it looks like the notification is properly set up.  So, I checked our mail logs for the address in the notification and it looks like your notifications were being marked as spam by your provider:

    This resulted in your address being placed in our bounce list, causing your notifications to fail to be sent.

    You should change the subject line of the notification for your form from "New Submission: {Form Title}" to the actual title of your form to prevent further filtering.

    If you have any further questions, let us know and we will be happy to help.