What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    An error occured while saving your form #CaVb5fxs3BxVEbI

    Asked by kingkest on August 12, 2015 at 03:21 PM

    I get this message when trying to save my form.  An error occured while saving your form #CaVb5fxs3BxVEbI

     

    Everything I do causes this error and its only on this form.

    I have tried going back to a previous revision and it still has the same issue.

     

     

    Page URL:
    http://www.jotform.us/form/51825964962165

    error occured CaVb5fxs3BxVEbI message
  • Profile Image
    JotForm Support

    Answered by jonathan on August 12, 2015 at 08:36 PM

    Can you please try also first disabling Autosave on your Form Builder.

    Follow this user guide: https://www.jotform.com/help/86-How-to-Disable-Auto-Save

     

    After disabling, manually save the the form http://www.jotform.us/form/51825964962165 that have issue.

    Make sure the save button is on depressed mode already to be sure it was saved.

     

    Please let us know if you are still not able to save the form.

    Thanks.

  • Profile Image

    Answered by kingkest on August 13, 2015 at 07:56 AM

    Yes I am having the same issue. I disabled autosave and then attempted to save the form. It gave the same error code.

     

    I also found out that it works on the main account when I try to save but the version that is shared with me gives me the error.

  • Profile Image
    JotForm Support

    Answered by Charlie on August 13, 2015 at 09:51 AM

    I cloned your form and tried it in my end, but I was unable to replicate the problem. It's possible that its related to the form or browser's cache. I cleared your form's cache just to make sure. But please also do try clearing your form and browser's cache.

    You could also try using a different browser and see if the problem persists. If that doesn't solve the problem, we can check if there's a problem related to the shared forms to sub account user. But please do try the solutions above.

    Thank you.

  • Profile Image

    Answered by kingkest on August 13, 2015 at 09:57 AM

    I have cleared my browsers Cache, and my forms Cache as well as tried using IE, I normally use firefox. It is a work computer so I am limited on other things I can do. It still has the same message when I try to save under my acct but not when it is saved under the main account.

  • Profile Image

    Answered by kingkest on August 13, 2015 at 11:22 AM

    I have cleared all the cache on my IE and Firefox again. And to no avail it did not fix the problem.

  • Profile Image
    JotForm Support

    Answered by Welvin on August 13, 2015 at 11:52 AM

    I was able to replicate this to your account:

    I did a few things trying to fix this, but to no avail.

    I have now forwarded this thread to our developers for further investigation. If there are updates, you should know it in this thread.

    For now, try creating a new account and ask the main account to share the forms again. See if you can save it.

    Thanks

  • Profile Image
    JotForm Developer

    Answered by hasan on August 13, 2015 at 01:31 PM

    Hello,

    Sorry for the trouble caused to you. Thanks to your report we fixed the issue.

    Could you please try again and let me know if it is work for you or not?

    Have a nice day!

  • Profile Image

    Answered by kingkest on August 13, 2015 at 01:33 PM

    Yes it seems to be working now. Thank you for you help.

  • Profile Image
    JotForm Support

    Answered by Charlie on August 13, 2015 at 02:00 PM

    Thank you for the confirmation. Glad that everything is working fine in your end now.

    If you needed any assistance again, please feel free to visit us here in the forum.

    Thank you.