What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Subscription confusion

    Asked by billhz on August 12, 2015 at 06:53 PM

    I paid $45 sale price in Dec 2014 for this year. I just got an email message saying that I have secured a low rate.


    In your message you seem to be indicating that I will continue to pay $45 every year I renew. Is that true?


    Here is your message:  There's great news though- we're keeping all existing customers on the same plan they're on. As a Premium customer you can remain on this plan as long as you like, at the exact same rate! 

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 12, 2015 at 11:55 PM

    Yes that is correct, you can keep that price on that plan for the time you wish. If you decide to upgrade to a better plan, then you can also lock up the prices. If you do it after August 15th, the new pricing structure will be applied.