What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When I turn on encryption for a form, the autoresponder does not work.

    Asked by enterpriseforce on August 12, 2015 at 10:13 PM

    When I set encryption as on for a form, the auto-responder does not work.

    But when I set encryption as off, the auto-responder seems to work fine.

    Can you help?

    encryption does not work work
  • Profile Image
    JotForm Support

    Answered by Welvin on August 13, 2015 at 01:23 AM

    Yes, when the encryption is enabled, some of the features including the autoresponder are not available or won't work because that would be contrary of the encryption function.

    Please check this guide for more details of our encryption:

    https://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert

    Thanks