When I turn on encryption for a form, the autoresponder does not work.

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    enterpriseforce
    Asked on August 12, 2015 at 10:13 PM

    When I set encryption as on for a form, the auto-responder does not work.

    But when I set encryption as off, the auto-responder seems to work fine.

    Can you help?

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    Welvin
    Answered on August 13, 2015 at 01:23 AM

    Yes, when the encryption is enabled, some of the features including the autoresponder are not available or won't work because that would be contrary of the encryption function.

    Please check this guide for more details of our encryption:

    https://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert

    Thanks