What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Zapier Integration: Encountered Error on existing integration JotForm to Smartsheet Zap

    Asked by shearmanos on August 12, 2015 at 11:58 PM

    JotForm: [Errno -5] No address associated with hostname

    I have been receiving this error in recent weeks / couple of months across 4 Zaps - Jotform to Smartsheet.  The Zap transfers Jotform to Smartsheet however appear to be working correctly.  I have used these Zaps for months without receiving an "Possible error" messages.

    FYI I notified Zapier Support with the following response

    "...Thanks for reaching out to us! Nothing wrong on your end. It looks like earlier today JotForm was having some technical issues that resulted in that error. Everything should be working now! ...."

    I have received another 21 error alerts in the past 24 hours.

    JotForm shows zap thanks months correctly
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    JotForm Support

    Answered by Chriistian on August 13, 2015 at 03:27 AM

    Hi,

     

    I am currently checking this issue. Please give me more time to further investigate this. I will get back to you as soon as I get a result.


    Regards.

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    JotForm Support

    Answered by Chriistian on August 13, 2015 at 03:44 AM

    Hi,

     

    I tried to integrated one of my forms to Smartsheet using Zapier and I was not able to replicate the issue. Can you check again if the integration is still not working properly? If the issue still persists, can you try to re-integrate your form to Smartsheet using Zapier?

     

    We will wait for your response.


    Regards.

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    Answered by shearmanos on August 16, 2015 at 11:37 PM

    The integration is working but I get emails of possible error from Zapier as above.  I have notified their support with the following response:

    "It looks like Jotform have been running into some issues with their API due to what looks like a DNS problem on their side. It did resolve itself for a little while when I emailed you but I see it's still happening so I have escalated this to our developers to see if there is something we can do to help speed up a resolution. "

    I can leave it with Zapier support but thought I should also advise Jotform.

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    JotForm Support

    Answered by Chriistian on August 17, 2015 at 12:54 AM

    Hi,

     

    Let me escalate this issue to our development team for them to investigate. Thank you for informing us about this.

     

    Do let us know if you need further assistance.


    Regards.

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    Answered by edumart on August 17, 2015 at 07:37 AM

    Just to add, I have been receiving the same error message with my Zapier integration from JotForm to Trello. The messages were received Wed 12/08/2015 02:15 and Thu 13/08/2015 03:10 (GMT +1).

    Regards

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    Answered by shearmanos on August 21, 2015 at 03:55 AM

    Recently advised by Zapier Support:

    "Good news! JotForm should be back to normal. The issue was related to some strangeness in JotForm's DNS records and after DNS caches across the globe updated naturally normal operation should be restored. We're making some changes to the way Zapier handles these events to prevent this from happening in the future."

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    Answered by Sammy on August 21, 2015 at 05:48 AM

    Kindly test you integration to see if the issue has been resolved and let us know of the outcome

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    Answered by khackett on August 24, 2015 at 12:59 PM

    Hello, I am also getting this error. Everything appears to work, but I don't want to miss anything.
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    JotForm Support

    Answered by Charlie on August 24, 2015 at 02:45 PM

    @khackett

    To better assist you, I went ahead and opened a separate thread for your concern, please refer to this link instead: http://www.jotform.com/answers/646549. We will address it accordingly.

    Thank you for understanding.