What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    problem in paying you

    Asked by ETENDERINGMP on December 20, 2011 at 10:45 AM

    i want to have premium servies 

    I tried with credit card of my friend byt u r not acceping payment

    though my friend has  confirmed the payment with his bank on phone also 

    we r from small place difficult to pay so often my internet 

    payments have been deduced also 

    here is my order details

    (Ref# 43540267) Your order for JotForm Premium-Bi-Yearly Subscription Sale cannot be processed
  • Profile Image

    Answered by fxr on December 20, 2011 at 05:05 PM

    The payment for the subscription was declined by the Credit Card company. 

    We have no other information other than that. Are you sure the addresses entered into Plimus are correct?

    Is upgrading via paypal not an option?