What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgraded to Wrong Subscription

    Asked by nymfer on August 13, 2015 at 05:33 AM
    I did pay for an annual premium package by mistake. I want to use a monthly payment plan. I demand a refund of the amount wrongly taken . Thank you.
    Annual premium package amount thank
  • Profile Image

    Answered by Shadae on August 13, 2015 at 08:17 AM

    Hi nymfer,

    I am seeing that you have cancelled your subscription. I have completed the cancellation on our end and refunded the last payment made of $90, please do allow 4-10 business days for the refund to reflect in your account. 

    Your account is has now been switched to our "Free" plan. Please try to purchase the correct plan now. Please do make sure that you are purchasing the monthly subscription before proceeding.

    Please inform us if you need further assistance.