What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to locate forms

    Asked by Marilyn  on August 13, 2015 at 08:07 AM

    When we signed on with JotForm, I had another individual set it up for me and we can't find the username & password information. How do we retrieve it?

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    JotForm Support

    Answered by Jan on August 13, 2015 at 10:11 AM

    You can reset your password in order to gain access to your account. Click the the "Login" button at the top right and then click the "Forgot Password" link.

    After that, you can enter the username or email and then click the "Send Reset Instructions" button.

    If you still can't find it, please let us know. Although, we need to have the form ID/ URL or the webpage where the form is embedded. We can also search our database using your email address to look for the accounts or guest accounts associated to your email. 

    Thank you.