What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upload to Dropbox fail

    Asked by marcelo_centeio on August 13, 2015 at 08:36 AM

    Hi

    I've noticed that some content doesn't come to our dropbox folder, even when that "PDF receipt/summary" shows that the client's files upload was accomplished. The majority of time this happens, I am able to download the files from jotform server. But, in some cases, there is no file there neither in our dropbox. 

    Another question is about the thumbnails shown at that "pdf summary" after the upload was accomplished and sent to us. Why some thumbnails are not visible? As a fine art printing studio, these thumbnails help us a lot (when it works).  The screenshot attached shows these both situations: a) one of the 5 files uploaded I had to download from jotform's server, and

    b) there is no thumbnails for the image files uploaded... 

     

    Marcelo

    Page URL:
    http://barracaodeimagens.com.br/uploads

    Screenshot
    dropbox JotForm content not visible
  • Profile Image
    JotForm Support

    Answered by Charlie on August 13, 2015 at 10:24 AM

    Hi,

    Upon checking your account, it seems like you have already reached your upload storage limit. This might be one reason why the files were not successfully uploaded. To free up your storage limit, you'll need to delete submissions with file uploads on them, please take note that when you delete them, it is irreversible and we cannot recover them.

    But to further check, could you share us the file link where you are unable to download the file? If the files were not uploaded to JotForm, I believe it won't be transferred to the Dropbox folder. I also checked your website and you embedded the form using the default embed code, it's possible that there's a script code conflict that caused the problem, you could try using the iFrame embed code to avoid this.

    For the issue about the thumbnails, I opened a separate thread so that we can discuss it better, please refer to this link instead: http://www.jotform.com/answers/637529. We will address it shortly.