What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How long does it take for premium account to upgrade?

    Asked by goalmaster on December 20, 2011 at 01:03 PM

    I just purchased a premium account, but my account details still show the free version. How long does it take for my account to be changed over to the premium version?

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    Answered by AtacanC on December 20, 2011 at 02:03 PM

    I've just checked your account and it has been successfully upgraded to premium. Please try to log out and log back in.

    If you have any other concerns, feel free to contact us.