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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our email autoresponder is not sending emails properly

    Asked by sccreslife0621 on August 13, 2015 at 10:08 AM

    Hi, our "Package Log" form is made to directly e-mail student using the "Autoresponse" feature.  This was working 100% correctly for the past few months.  Just recently it hasn't been sending out the e-mails that we need.  I used to form the way it was created to double check everything, I was just wanting to know if there has been a maintenance issue that we are not aware of.

     

    Thank you,

     

    -Cody Gibbons

    St. Catharine College 

    Page URL:
    http://form.jotformpro.com/form/51413820960955

    Autoresponse E-mails check
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    Answered by Ben on August 13, 2015 at 11:45 AM

    I took a look at your form and its autoresponder Cody, and I think that I see the issue:

    Now I set it to noreply@jotform.com for you, so it should now work properly.

    Do let us know how it goes :)

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    Answered by sccreslife0621 on August 13, 2015 at 03:47 PM

    Thank you Ben for taking a look at our form.  We use this daily but unfortunately it is still not working.  I'm checking with our I.T. Department to see if it is an issue with our network.

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    JotForm Support

    Answered by jonathan on August 13, 2015 at 07:32 PM

    Hi Cody,

    I test submitted your jotform http://www.jotformpro.com/form/51413820960955 to check the Autoresonder Email.

     

    it submitted succesfully

     

    BUT when I check my email, I see this problem on the Autoresponder Email message.

    It seems the Autoresponder Email template had been corrupted and is not working properly.

    To fix this, you just need to reset the Autoresopnder email template by creating a new one.

    Add a new Autoresonder using the Add New Email button in the Email Alert.

    user guide: http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    After creating the new Autoresponder, you can check and test the email by submitting the form.

     

    Please let us know if issue persist.

    Thanks.

     

     

     

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    Answered by sccreslife0621 on August 14, 2015 at 03:07 PM

    Our college has recently been hit with phishing attacks and tons of spam.  I'm starting to think our IT has recently blocked Jotform e-mails from being sent to our students.  If possible, could I have a listing of emails that are sent from jotform?  I know of the noreply@jotform.com and of noreply@formresponse.com.  Are there any others to allow? 

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    JotForm Support

    Answered by jonathan on August 14, 2015 at 04:17 PM
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    Answered by sccreslife0621 on August 17, 2015 at 08:22 AM

    Unfortunately we don't have this issue fixed yet.  I believe its due to a delay in our IT department.  As soon as we are up and running i'll let you all know.  Thanks for the awesome customer service you have showed us so far!

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    Answered by Ben on August 17, 2015 at 09:38 AM

    I hope you manage to resolve your issue shortly, but if you need us at any point do let us know.

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    Answered by sccreslife0621 on August 19, 2015 at 11:09 AM

    Thank you everyone at Jotform, all Jotform e-mails were being blocked because of our recent spam attacks.  Thank you all again!!

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    Answered by Ben on August 19, 2015 at 01:06 PM

    I am glad to hear that you were able to find the reason and hopefully resolve the issue completely.

    Do let us know if you happen to have any further issues or some questions and we would be happy to assist you with them :)