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    File Uploads with "#" on their file name shows an XML "Access Denied" error message when downloaded

    Asked by BBIE on August 13, 2015 at 10:20 AM

    One of our clients sends us PDF documents containing a '#' in the name...

    Clicking on the link generates an XML "access denied" message and we cannot open the document.

    As a workaround we contact the client to ask him to avoid that character in the name of documents, but I wonder if it is normal that a # in the name of the document makes the link to the document itself crash...

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    JotForm Support

    Answered by Charlie on August 13, 2015 at 12:00 PM


    I was able to replicate the problem, it seems like files with "#" on their file name is causing an XML access denied error message.

    Here's an example, I'm downloading two files, one with "#" and the other without.


    I'll need to forward this to our developers to have it checked. We will update you on this thread when the problem has been resolved.


    Apologies for the inconvenience.


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    JotForm Support

    Answered by liyam on August 14, 2015 at 12:07 PM


    The problem is now fixed.

    Please let us know if the problem continues to persist.


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    Answered by BBIE on August 17, 2015 at 05:30 AM



    We checked it. Seems to work fine now.

    Many thanks for this quick fix.

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    Answered by Ben on August 17, 2015 at 09:02 AM

    I am glad to hear that it is working for you, thank you for the update and in my colleague's name, you are welcome.

    Do let us know if there is anything else that we can assist you with and we would be happy to do so.