What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Upload Picture broken link

    Asked by data_frontiers on August 13, 2015 at 11:20 AM

    This problem just started happening, but has happened a few times


    Account: data_frontiers

    When a user fills in a form (In this case "Personnel Update Form") the picture link says there is a security error and cannot access.


    Ex: The last submission has this link in the form response:


    This is the eror

    The website declined to show this webpage
     HTTP 403
      Most likely causes: This website requires you to log in.


  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 13, 2015 at 12:34 PM

    I've reported this to our second level.

  • Profile Image
    JotForm Support

    Answered by liyam on August 13, 2015 at 02:38 PM


    I have managed to fix the error on your download link. You may now try downloading the file.

    Should you experience more issues with any of your forms, please do let us know right away.