What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Sending Test Email to Multiple Recipients

    Asked by bekap on August 13, 2015 at 11:21 AM

    Hi, I have followed the instruction for setting up emails and adding multiple recipients to receive the email (email addresses separated by comma and a space). I have two emails set up to receive responses but my test email tells me it has only gone to the first recipient. Both email addresses are Gmail. The first recipient (myself) has received the email every time it's tested, but I've tried with different second recipients and no one seems to be receiving it. Any help on resolving this would be great as I have several forms that are supposed to send to multiple recipients and I'm worried that it won't work. 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on August 13, 2015 at 12:24 PM


    The test email will always be sent to the default address associated with your account, no matter how it is set up or what addresses it is set to send to.

    If you would like to test different addresses or multiple addresses, you would need to send a submission through the form itself. 

    I checked the notification you set up and it does look to be properly set up.  Send a submission through the form and both addresses should receive the notification.

    If you have any further questions, let us know and we will be happy to help.

  • Profile Image

    Answered by bekap on August 13, 2015 at 12:42 PM

    That worked, thank you!