What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by kyablon on August 13, 2015 at 11:59 AM
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    JotForm Support

    Answered by Jan on August 13, 2015 at 12:16 PM

    Before downloading the PDF, you need to make sure that the "Show headers and texts" are enabled or checked.

    In the submissions page, please try the following steps:
    1. Click the Options icon at the right.
    2. Make sure that "Show headers and texts" are checked or enabled.
    3. After that, click the Options icon again and the dropdown will disappear.

    After doing the steps above, click the "Get PDF" button again and see if the headings are showing in the PDF file.

    I cloned your form and I was able to view the headings in the PDF file.

    Let us know if it is still the same so that we can further assist you. Thank you.

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    Answered by kyablon on August 14, 2015 at 01:30 AM

    Will this affect the PDF that is emailed to me?


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    Answered by Sammy on August 14, 2015 at 04:25 AM

    This wont affect the PDF being sent via email its only for the downloadable PDF in the submissions section