What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    how safe the data is with the service and files that are transmitted through it?

    Asked by exceeduk on August 13, 2015 at 01:41 PM
    Also we would like to know how safe the data is with the service and files that are transmitted through it? I saw you get space i.e. 1GB, where is it hosted and is the data safe there? Do you need to regularly go in and clean up the data?
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    JotForm Support

    Answered by Kiran on August 13, 2015 at 01:55 PM

    The space provided for Premium plan is 10GB. The space can be used to store the received files uploaded through your JotForms. We use AmazonAWS service to store the uploaded files. The data is safe and all our servers are provided with very high security. Also our SSL certificates support high-grade 256-bit encryption. JotForm is also Safe Harbor certified and you may check our privacy policy page here.

    The files uploaded through the form submissions can be deleted only by deleting the submissions from the submissions view.

    Hope this information helps!

     

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    JotForm Support

    Answered by KadeJM on November 02, 2015 at 08:34 AM

    We would like to inform you that we have now released our solution to a recent problem with Safe Harbor invalidation. You can learn more about via this link here http://www.jotform.com/eu-safe-forms/ where you can move our account to our European Servers.