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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    problems with form submit button not showing...

    Asked by coastsideservices on August 13, 2015 at 01:41 PM

    I this form and have an issue with the submit button not showing when recaptcha is enabled. I'm NOT imbedding the form on my website, I simply link to form on your system.  If I enable the recaptcha feature for better security, the submit button is missing. Currently I have the recaptcha disabled, because the form needs to work. My website www.coastsideservices.com is simply pointing to the form, so this is not a coding issue on my end.

     

    I should add that the form submit button issue is consistent across all browsers and mobile devices

    Page URL:
    http://www.jotform.co/coastsideservices/MasterSpa

    form submit JotForm www and link to form
  • Profile Image
    JotForm Support

    (Private)

    Answered by david on August 13, 2015 at 02:51 PM

    Hi,

    I checked your form in a few different browsers and the reCaptcha appears to be working.  The submit button was shown in each with the captcha enabaled:

    FireFox, IE and Chrome all displayed the widget and submit button properly.

    Try a device off your current network to see if that will allow the widget and submit button to load properly.  There may be something on your network blocking the widget from loading properly.

    If that does not work, if you could provide a screenshot of the issue, that would be most helpful.

  • Profile Image

    Answered by coastsideservices on August 13, 2015 at 09:35 PM
    Not sure if you understood my issue.
    1. Of course it works... NOW, that I had to revert BACK to the basic
    validation rather than recaptcha to keep the form working.
    2. I set the validation to recaptcha several time with the same results, NO
    submit button..., So I was forced to leave it in basic mode.
    3. So when I got home this evening and received my data from the customer,
    I reset the form BACK to recaptcha, and now it appears to be working again.
    I have done NOTHING different. It works, then it doesn't. I cannot possibly
    explain this, As I am not doing anything abnormal. This form has been in
    place for nearly 2 years now.
    I've also noticed for no apparent reason my reply to email settings have
    been changed to the default noreply. AGAIN this is NOT my doing...
    I just reset it again after having testing and supposedly resolved it
    several weeks ago. I'm the only one with access to this account...
    Not complaining, just frustrated with these seemingly unexplainable issues.
    *Charles East** Tech**, Coastside Services*
    Tel: 650-239-6650
    charles@coastsideservices.com
    www.coastsideservices.com
    Based in La Honda, CA
    [image: Coastside Consulting]

    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 14, 2015 at 02:50 AM

    Hello,

    I understand the issue now. I did check your form and found that you have changed your captcha field to reCaptcha and the submit button is being displayed correctly. 

    On your issue of "Sender Email" of your form's notification email alert, it seem it is still set to noreply@jotform.com. Please check the screenshot below:

     

    You may like to edit you email alert again and set the sender email as desired. Do monitor and get back to us if it changes again and we will take a look.

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by coastsideservices on August 14, 2015 at 03:00 AM
    I have already changed it like 3 times, saved the changes, only to find it
    reverted back again...
    *Charles East** Tech**, Coastside Services*
    Tel: 650-239-6650
    charles@coastsideservices.com
    www.coastsideservices.com
    Based in La Honda, CA
    [image: Coastside Consulting]

    ...
  • Profile Image

    Answered by coastsideservices on August 14, 2015 at 03:05 AM
    I guess I am confused about the "Sender" since the choices are noreply...
    or mine... I 'm not concerned with the send, I'm concerned with the reply
    to, which is supposed to be the email address of the individual submitting
    the form, but everytime I change it to reflect the email field, it keeps
    changing back to noreply...
    *Charles East** Tech**, Coastside Services*
    Tel: 650-239-6650
    charles@coastsideservices.com
    www.coastsideservices.com
    Based in La Honda, CA
    [image: Coastside Consulting]

    ...
  • Profile Image

    Answered by Sammy on August 14, 2015 at 04:50 AM

    I have checked your email template and it seems the Reply-To email is already assigned to the Email field that the user fills out.

    I have sent a test submissions kindly confirm the reply to email is contains the correct email address

  • Profile Image

    Answered by coastsideservices on August 14, 2015 at 10:35 AM
    Same test results I got last night... Now if it will just stay that way...
    I have had to do this very thing repeatedly over the last year. I'm not one
    for messing with functioning forms after they are working, but for some
    unknown issue, they seem to lose settings or become corrupted.
    Anyway, thanks for testing
    *Charles East** Tech**, Coastside Services*
    Tel: 650-239-6650
    charles@coastsideservices.com
    www.coastsideservices.com
    Based in La Honda, CA
    [image: Coastside Consulting]

    ...
  • Profile Image
    JotForm Support

    Answered by david on August 14, 2015 at 11:39 AM

    Glad to hear things are functioning properly again.  Keep an eye on things, if either issue pops up again, let us know and we will be happy to take a look.

  • Profile Image

    Answered by coastsideservices on August 14, 2015 at 12:10 PM
    Actually they still aren't... I just tried to reply to another form
    submission and while the reply to field displayed the name, the email
    resulted in a bounce back showing the noreply email instead of the email
    address for the person who submitted the form...
    *Charles East** Tech**, Coastside Services*
    Tel: 650-239-6650
    charles@coastsideservices.com
    www.coastsideservices.com
    Based in La Honda, CA
    [image: Coastside Consulting]

    ...
  • Profile Image

    Answered by coastsideservices on January 22, 2016 at 05:39 PM

    Stil waiting for a replay and resolution, now the forms are no longer being sent to me via email...

  • Profile Image
    JotForm Support

    Answered by david on January 22, 2016 at 06:49 PM

    I checked your most recent form and the address in your notification does indeed show a couple failed deliveries.  This was to "info@coastsideservices.com".  A few of the emails came back as being unable to be delivered.  This resulted in your address being placed on our bounce list.

    I removed your address from our bounce list and the emails should attempt to send to "info@coastsideservices.com" once again.  Please make sure that "info@coastsideservices.com" is capable of accepting emails to ensure this does not happen again.