problems with form submit button not showing...

I this form and have an issue with the submit button not showing when recaptcha is enabled. I'm NOT imbedding the form on my website, I simply link to form on your system.  If I enable the recaptcha feature for better security, the submit button is missing. Currently I have the recaptcha disabled, because the form needs to work. My website www.coastsideservices.com is simply pointing to the form, so this is not a coding issue on my end.

 

I should add that the form submit button issue is consistent across all browsers and mobile devices

Hi,

I checked your form in a few different browsers and the reCaptcha appears to be working.  The submit button was shown in each with the captcha enabaled:

FireFox, IE and Chrome all displayed the widget and submit button properly.

Try a device off your current network to see if that will allow the widget and submit button to load properly.  There may be something on your network blocking the widget from loading properly.

If that does not work, if you could provide a screenshot of the issue, that would be most helpful.

Not sure if you understood my issue.
1. Of course it works... NOW, that I had to revert BACK to the basic
validation rather than recaptcha to keep the form working.
2. I set the validation to recaptcha several time with the same results, NO
submit button..., So I was forced to leave it in basic mode.
3. So when I got home this evening and received my data from the customer,
I reset the form BACK to recaptcha, and now it appears to be working again.
I have done NOTHING different. It works, then it doesn't. I cannot possibly
explain this, As I am not doing anything abnormal. This form has been in
place for nearly 2 years now.
I've also noticed for no apparent reason my reply to email settings have
been changed to the default noreply. AGAIN this is NOT my doing...
I just reset it again after having testing and supposedly resolved it
several weeks ago. I'm the only one with access to this account...
Not complaining, just frustrated with these seemingly unexplainable issues.
*Charles East** Tech**, Coastside Services*
Tel: 650-239-6650
charles@coastsideservices.com
www.coastsideservices.com
Based in La Honda, CA
[image: Coastside Consulting]

...

Hello,

I understand the issue now. I did check your form and found that you have changed your captcha field to reCaptcha and the submit button is being displayed correctly. 

On your issue of "Sender Email" of your form's notification email alert, it seem it is still set to noreply@jotform.com. Please check the screenshot below:

 

You may like to edit you email alert again and set the sender email as desired. Do monitor and get back to us if it changes again and we will take a look.

We will wait for your response.

Thank you!

I have already changed it like 3 times, saved the changes, only to find it
reverted back again...
*Charles East** Tech**, Coastside Services*
Tel: 650-239-6650
charles@coastsideservices.com
www.coastsideservices.com
Based in La Honda, CA
[image: Coastside Consulting]

...

I guess I am confused about the "Sender" since the choices are noreply...
or mine... I 'm not concerned with the send, I'm concerned with the reply
to, which is supposed to be the email address of the individual submitting
the form, but everytime I change it to reflect the email field, it keeps
changing back to noreply...
*Charles East** Tech**, Coastside Services*
Tel: 650-239-6650
charles@coastsideservices.com
www.coastsideservices.com
Based in La Honda, CA
[image: Coastside Consulting]

...

I have checked your email template and it seems the Reply-To email is already assigned to the Email field that the user fills out.

I have sent a test submissions kindly confirm the reply to email is contains the correct email address

Same test results I got last night... Now if it will just stay that way...
I have had to do this very thing repeatedly over the last year. I'm not one
for messing with functioning forms after they are working, but for some
unknown issue, they seem to lose settings or become corrupted.
Anyway, thanks for testing
*Charles East** Tech**, Coastside Services*
Tel: 650-239-6650
charles@coastsideservices.com
www.coastsideservices.com
Based in La Honda, CA
[image: Coastside Consulting]

...

Glad to hear things are functioning properly again.  Keep an eye on things, if either issue pops up again, let us know and we will be happy to take a look.

Actually they still aren't... I just tried to reply to another form
submission and while the reply to field displayed the name, the email
resulted in a bounce back showing the noreply email instead of the email
address for the person who submitted the form...
*Charles East** Tech**, Coastside Services*
Tel: 650-239-6650
charles@coastsideservices.com
www.coastsideservices.com
Based in La Honda, CA
[image: Coastside Consulting]

...

Stil waiting for a replay and resolution, now the forms are no longer being sent to me via email...

I checked your most recent form and the address in your notification does indeed show a couple failed deliveries.  This was to "info@coastsideservices.com".  A few of the emails came back as being unable to be delivered.  This resulted in your address being placed on our bounce list.

I removed your address from our bounce list and the emails should attempt to send to "info@coastsideservices.com" once again.  Please make sure that "info@coastsideservices.com" is capable of accepting emails to ensure this does not happen again.