What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How Do I Change the Email Address to Which Notifications of Form Submissions Are Sent?

    Asked by just4drivers on August 13, 2015 at 01:49 PM

    Hello. I have a problem with the email address I set on my form and I want to change it because I don't receive emails from the form. I tried to change it but I don't know how. Thank you for your answer.

    change email address email how Emails problem hello and
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    JotForm Support

    Answered by abajan on August 13, 2015 at 03:01 PM

    Thanks for asking. Please see this guide and if anything is unclear, let us know. Incidentally, if you have already tried the procedure explained in the guide and notifications are still going to the old email address, please note that all tests run via the Test Email button will go to the email address currently associated with your JotForm account:

    You would need to do an actual submission at the form's URL to see if the notifications go to the new email address.

    Thanks