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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I unable to reset my password?

    Asked by Gaurav Narchal  on August 13, 2015 at 02:23 PM

    I am using forgot password option, but unfortunately i am not receiving any email from Jotform to reset password

    reset my password JotForm forgot password reset password email
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    JotForm Support

    Answered by KadeJM on August 13, 2015 at 03:44 PM

    To my understanding you want to access your account but are not receiving the password after resetting it for your account so that you can log in.

    I checked your email listed above for "gaurav.narchal@ae.fcm.travel" and found you have 1 account under the username for "gauravnarchal" and another account which is a guest account but both are connected to the same email though.

    Anyhow, I don't currently see anything on our end blocking you from receiving our emails so you may want to check your spam folder to see if it ended up in there.

    If you continue to have any issues with this though then do let us know.