What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Reactivating Account

    Asked by FranklinParkConservatory on August 13, 2015 at 02:52 PM


    It says our subscription has expired. There is a reactivated button next to it.  I hit that.  Afterwards it brings me to the upgrade page where I upgrade.  It says that it has been upgraded, but on the billing page it still says that it still needs to be reactivated. Can you look into this for me?

    Thank you,


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    JotForm Support

    Answered by david on August 13, 2015 at 04:38 PM


    According to our logs, your subscription is active:

    As long as your payment details are up to date, you should be all set to be automatically billed in August 15th.  You should not need to do anything on your end.

    I am not sure why it is showing that it needs to be reactivated on your end.